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Frequently Asked Questions

HOW ARE MY COOKIES PACKAGED?
All of our cookies are packaged individually in elegant gift boxes including logo sticker flavor and brand information (and they make for stunning gifts!). Cookies are individually heat sealed in clear bags for freshness before being placed in individual boxes. We treat all orders as gifts, so there is no pricing or receipt information included.

SHIPPING? 
Please see our shipping page for details about your order's shipping

 
HOW LONG ARE MY COOKIES GOING TO STAY FRESH?
We have cut no corners in making delicious cookies. Therefore, we do not use any added preservatives in our recipes. You can expect your cookies to taste fresh-out-of-the-oven for up to 8 days after you receive them if kept in their heat sealed packaging and out of the sun. 

INGREDIENTS?
Infused cookies are made with high quality, natural (preservative-free) ingredients. Please email us at Info@infusedShop.com for a list.

HOW BIG ARE YOUR COOKIES?
Infused cookies vary slightly in diameter due to differences in dough/filling/topping. Generally, cookies are about 4 inches in diameter & 3.5+ ounces each.

CAN THOSE WITH NUT/FOOD ALLERGIES EAT YOUR COOKIES?
At this time, most of our cookies contain WHEAT, MILK, EGGS, SOY & TREENUTS & we recommend those with food allergies resist ordering our cookies whilst we work to formulate health options. Check back soon!

DO YOU CATER TO EVENTS?
Yes, please contact us for catering, events, & large orders at Info@infusedShop.com and we'll be happy to work with you.

WHAT IF I AM NOT SATISFIED WITH MY PRODUCT?
Our number one goal is to deliver you an unsurpassed cookie experience, and we 100% guarantee your satisfaction. If you are unhappy with any part of your Infused order, PLEASE e-mail us directly at CustomerService@InfusedShop.com. If we are unable to solve the problem to your satisfaction we will provide you with a full refund of your cookie purchase.